Update Patient Satisfaction Survey, Hospital Groups Suggest

The survey that asks patients about their satisfaction with their hospital experience should be revised, several hospital groups have declared.

The Hospital Consumer Assessment of Healthcare Providers and Systems survey has become outdated and needs revision, according to the Federation of American Hospitals, the American Hospital Association, America’s Essential Hospitals, the Association of American Medical Colleges, and the Catholic Health Association of America.

According to the hospital groups, the 32-question HCAHPS survey needs to be updated to address more effectively matters involving value-based care, health care technology, patient priorities, and post-discharge transitional care.  The groups also called for the survey to be shortened and for it to be available for patients to respond to digitally.

Learn more in Modernizing the HCAHPS Survey:  Patient Experience Leaders Modernizing the HCAHPS Survey, the report that presents the hospital groups’ findings and recommendations.